1. What types of products do you sell?
We offer a wide variety of products, including jewelry, gemstones, bracelets, bangles, charms, rings, earrings, necklaces, and pendants. Each category is carefully curated to provide high-quality and unique items for our customers.
2. How can I place an order?
Simply browse our product categories, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, where you can enter your shipping information and choose a payment method. After completing the checkout process, you’ll receive an order confirmation email.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed securely to protect your payment details.
4. Do you ship internationally?
Currently, we offer shipping within the United States. We are working to expand our shipping services to other regions in the near future. Stay tuned for updates!
5. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method selected at checkout. Standard shipping usually takes 5-7 business days, while expedited shipping may take 2-3 business days.
6. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.
7. How can I change or cancel my order?
If you need to make any changes to your order, please contact us immediately at [help.shoppreo@gmail.com]. We can assist with cancellations or modifications as long as the order hasn’t been processed or shipped.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team right away at [help.shoppreo@gmail.com] with your order details and a photo of the product. We will assist you in resolving the issue promptly.
9. How can I contact customer support?
You can reach our customer support team by emailing [help.shoppreo@gmail.com]. Our team will respond to your inquiry as quickly as possible during our business hours (9:00 AM – 5:00 PM, Monday through Friday).
10. Do you offer gift wrapping?
Yes! We offer gift wrapping services for select items. You can choose this option at checkout. For further customization, feel free to reach out to our customer service team.
11. Can I return an item?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 30 days of purchase. Please make sure the items are in their original condition and packaging. For more details, check out our [Return Policy] page.
12. Are your gemstones and jewelry pieces authentic?
Yes, all of our gemstones and jewelry are sourced from reputable suppliers, and we take great care in ensuring their authenticity and quality. Each piece undergoes rigorous quality checks before it is listed on our website.
13. Do you offer any discounts or promotions?
Yes! We regularly offer special promotions and discounts. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
14. How do I track my order status?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to track the status of your shipment.